문제 

 

There are 2 symptoms found for this issue when Customers are unable to add participants to a Service Desk request. 

증상 1

  1. Click "Add People" in the Service Desk request
  2. Look up the user that needs to get added as participant
  3. Once found, click "Add" to add the participant

After the "Add" button has been clicked, nothing happens.

The following appears in the atlassian-jira.log 

 

http-bio-8080-exec-36 ERROR <user> 646x217666x1 5hs9lj <IP>,<IP> /rest/servicedesk/1/servicedesk/customer/participant/addparticipants/<Issue-ID> [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: com.atlassian.jira.issue.customfields.impl.FieldValidationException: Boolean parse error: null
com.atlassian.jira.exception.DataAccessException: com.atlassian.jira.issue.customfields.impl.FieldValidationException: Boolean parse error: null

 

Followed by a: 

Caused by: com.atlassian.jira.issue.customfields.impl.FieldValidationException: Boolean parse error: null
	at com.xiplink.jira.jql.GitCommitsReferencedCF.getSingularObjectFromString(GitCommitsReferencedCF.java:44)
	at com.xiplink.jira.jql.GitCommitsReferencedCF.getSingularObjectFromString(GitCommitsReferencedCF.java:20)
	at com.atlassian.jira.issue.customfields.impl.CalculatedCFType.getValueFromCustomFieldParams(CalculatedCFType.java:76)
	at com.atlassian.jira.issue.fields.CustomFieldImpl.updateIssue(CustomFieldImpl.java:1264)

 

This only appears to happen for Customer user types in JIRA Service Desk.
Agents do not appear to be impacted by this. 

증상 2

With the same as the step above, a "Failed to update request participants field" error will pop up when trying to add a participant to a request.


With an error below shown in the browser developer tools console 

{"errors":[{"errorMessage":"Failed to update request participants field,errors:"}],"reasonKey":"com.atlassian.servicedesk.internal.feature.reqparticipants.ParticipantUpdateFailedError","reasonCode":"400"}

 

 원인

For Symptom 1

This issue is caused by the GIT Integration Plugin for JIRA of version 2.6.9

Version 2.6.10 provides a fix for this issue.

For Symptom 2

The issue is caused by a third-party plugin called Rating CustomField that somehow prevent the operation.

Workaround

For Symptom 1

Downgrading the add-on to version 2.6.8 will prevent this issue from happening.
In addition, 2.6.10 and newer versions provide a fix as well.

 

임시방법

For Symptom 1

Downgrading the add-on to version 2.6.8 will prevent this issue from happening.
In addition, 2.6.10 and newer versions provide a fix as well.

 해결방법

For Symptom 2

Disable the those plugin from the Manage Add-ons page.