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After restoration of JIRA ServiceDesk through XML backup, the following occurs

  • JIRA ServiceDesk project able to be restored, however, when opening the project, it becomes a normal JIRA project instead
  • Restoration completed, however error at 90% with the following error thrown:

The following appears in interface 

	at com.atlassian.jira.web.filters.JiraImportProgressFilter.doFilter(
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(



  • JIRA v6.4.x

Diagnostic Steps

  • Reindex and integrity checker does not fix the problem


JIRA ServiceDesk was not installed prior to the restoration


Ensure that JIRA ServiceDesk was installed and started (trigger JSD to create a dummy project) prior to the restoration

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