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When trying to update the JIRA Service desk using the Upload an application, it fails with the error "An unexpected error occurred. Refer to the logs for more information."

The following appears in the atlassian-jira.log 


Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin_5603066685366378214_jira-servicedesk-application-3.1.0.obr]. Please see the logs for more detailed information




  • This is applicable to JIRA 7 onwards.
  • Download a JIRA service desk obr.
  • Upload the obr using the *Upload an application*


This is caused due to incompatible OBR.


  • Please download the compatible version of JRIA Service desk obr.
  • Upload the newly compatible version.
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