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The information in this page relates to customisations in JIRA. Consequently, Atlassian Support cannot guarantee to provide any support for the steps described on this page as customisations are not covered under Atlassian Support Offerings. Please be aware that this material is provided for your information only and that you use it at your own risk.



To hide the Knowledge-base Menu section displayed on Project Navigation sidebars of Service Desk projects, especially if you're not using Confluence or have no intention of integrating your ServiceDesk with a Knowledge-base.


Disable the "sd-project-settings-kb" module from Manage Add-ons (tested only on Service Desk versions 2.5.9)

  • Navigate through Administration Menu > Add-ons > Manage Add-ons. Find the JIRA Service Desk Add-on
  • Expand the modules of the Add-on and find the sd-project-settings-kb module. Disable this module.

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