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To hide the Knowledge-base Menu section displayed on Project Navigation sidebars of Service Desk projects, especially if you're not using Confluence or have no intention of integrating your ServiceDesk with a Knowledge-base.
Disable the "sd-project-settings-kb" module from Manage Add-ons (tested only on Service Desk versions 2.5.9)
- Navigate through Administration Menu > Add-ons > Manage Add-ons. Find the JIRA Service Desk Add-on
- Expand the modules of the Add-on and find the sd-project-settings-kb module. Disable this module.